Job details

IT System Administrator

  • Full Time
  • Toronto

Our client, a print and online magazine is seeking a IT System Administrator to join our IT team to work collaboratively with staff. The successful incumbent will deliver first level support, innovative customer-focused service by analyzing, troubleshooting and resolving Computer hardware/software and application-related issues to Staff, Management, and Clients in an efficient and courteous manner. The candidate must have the ability to work well under pressure, multi-task, have strong problem-solving capabilities, be organized, and have time management skills.

Responsibilities include (but not limited to):

  • Support all technologies, systems, and applications used by associates in the offices and in the field
  • Handle support via telephone, email, web, and chat
  • Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems
  • Provide initial LAN, computer hardware, Windows, Microsoft Office, and remote communication support
  • Handle setup, configuration, and support of desktops, laptops, smartphones and tablet technologies
  • Ensure timely installation/upgrade of hardware covering Dell, Lenovo, and HP desktops and laptops
  • Troubleshoot and resolve application technical issues and provide minimal application training
  • Work with IT and business team members to identify process and/or application improvements
  • Participate in system and unit testing to ensure functionality, accuracy, and quality of service
  • Assist in producing high quality procedural, operations, and application documentation
  • Coordinate physical setup and configuration of PCs, printers and other peripherals
  • Track and report incidents and provide timely response to requests, following through to ensure user satisfaction
  • Ensure compliance with support procedures related to timing, reporting, and follow-through
  • Assist with associate relocations to new offices/cubicles


  • B.S. in Computer Science, Information Systems, or certificate from an accredited technical school
  • Two to three years of relevant work experience
  • Windows 7, Windows 8.1, Windows 10 workstation operating systems experience required
  • Extensive use and support of Internet Explorer 10 and 11
  • Knowledge of Edge, Chrome, and Firefox
  • Hardware proficiency of PCs, printers, peripherals, wireless routers, etc.
  • Knowledge of Microsoft Office 2013, 2016, and Office 365
  • Knowledge of Active Directory
  • Knowledge of Wi-Fi and wireless network connectivity
  • Knowledge of smartphones, tablets, and associated configuration and applications
  • Excellent customer service, verbal, written communication skills
  • Must work well under pressure

Job Type: Full-time

Job Location: North York, ON

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