This article raises a vital question as to how executives can successfully improve financial performance at all levels of an organization and may lack the fundamental fortitude necessary, to be an all-encompassing model to predict financial performance. It further encourages executives to investigate scholarly work to increase financial performance, enhance profitability and sales, and improve shareholder value.

Drawing from the existing literature, new insights identify workplace diversity as a primary driver of sales, profitability and financial performance for companies. Identifying a new managerial approach may be necessary, as the new business environment demands are increasingly difficult to adapt and sustain these three key factors.

The critical and unanswered question is: how can corporate leaders improve financial performance?

There are many academic studies that focus on the organizational and managerial factors that drive sales, profitability and financial performance. Diversity and inclusion in the workplace are areas that play critical roles and are a strategic prerequisite for business success in today’s hypercompetitive global environment.

In particular, a diversity and inclusion strategy can help companies to improve financial performance in terms of achieving commercial goals and the quality of products and services. This is the reason that this strategy is so popular among practicing managers today.

The ultimate business outcome is financial success which narrows the gap between success and failure. This can be achieved by the commitment of its members and facilitated by an executive acting as a facilitative leader. In doing this, corporate leaders need to focus on the critical human assets such as commitment and help followers to effectively implement organizational changes, with both efficiency and effectiveness.

They can shed light on the strategic role of follower attitudes and values to accomplish a higher degree of effectiveness and highlight the importance of employees in implementing changes at the organizational level. When corporate leaders show concern for the employee’s individual needs, individuals begin to contribute more commitment and they become more inspired to put extra effort into their work. This extra effort improves the quality of products, customer satisfaction, impacts the return on assets, sales, shareholder value, and improves financial success and operational risk management. 

Financial success can be only be achieved by a diversity and inclusion strategy. Diversity of skills and interpersonal relations that is based on trust and reciprocity, can improve innovation and the performance of group cohesiveness.

At this point, you’re probably asking why the diversity of skills is so important.

The simple answer is that companies that may lack diversity in the workplace can’t share their knowledge. With an effective diversity and inclusion strategy, global leaders may improve knowledge sharing and learning that can eventually enhance financial performance in global markets, through empowering human resources and enabling change at the organizational level.

Executives can increase workplace diversity to facilitate knowledge sharing and build relationships, aiming at improving customer satisfaction through acquiring additional knowledge from customers, developing better relationships with them, and providing a higher quality of service and/or products for them.

Furthermore, creating an expert group or steering committee may be short-sighted because such groups may not have sufficient diversity to comprehend knowledge acquired from external sources.

The fact remains that leaders who manage diversity and use it as an important driving force for financial success, find their companies to be more competitive and on the cutting edge.

The question posited for top management executives and leaders in any and all companies is to accept the challenge of diversity and inclusion strategy implementation. That way they can address the current gaps in business effectiveness and improve their financial performance and competitiveness in global markets.

I suggest that executives embrace a diversity and inclusion strategy. I attempt to blend scholarly concepts with real world application through thoroughly looking at an effective strategy for maximizing financial performance.

Based on this article, executives can now see that they must be aware that their diversity in the workplace can fundamentally impact the way a corporation performs and can make a change in the processes a company achieves commercial objectives, improves sales, profitability, and increases financial performance. Financial performance is dependent on how executives formulate their diversity and inclusion strategy. Success for companies in today’s global business environment can be better achieved when a diversity and inclusion strategy is effectively applied and widely used to achieve a higher degree of performance. Therefore, when companies can have a diverse employee population, they will secure a foothold in the ever-expansive global business environment.

Mostafa Sayyadi | Contributing Writer